Highlights
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Service with a Smile: Taylor Young
Taylor Young, 20, has spent the last three years of her life working at Texas Roadhouse, but she never thought working at a restaurant could be so much work.
The first Texas Roadhouse was opened in Clarksville, Ind. in 1993. Nearly 10 years later, there are hundred of restaurants that can be found in nearly every state. Young started at Texas Roadhouse in Kenosha, Wisc. as a hostess in September 2008. After committing a year and a half to the host stand, Young was promoted to a server position in February 2010. "Many people think it's easy being a waitress, but it's not," Young says. "You're constantly moving and doing something. You have to remember everything a guest says to you, especially when it involves a food allergy." Young is required to do a lot more than "remember everything," she must know every item on the menu thoroughly, be able to lift up to 50 pounds and have great interpersonal skills. "Working at a restaurant is actually a lot harder than you would think, but teamwork makes it a lot easier," Young says. Servers depend on each other to deliver food and refills to each other's tables. They also must be respectful to all guests, even if he or she is not their server. "If a guest asks a different waitress to get them something and they don't do it, it would almost always affect my tip," Young says. "It doesn't only look bad for me, but it reflects badly on the restaurant." According to Young, constant team work makes the employees at Texas Roadhouse much closer than most co-workers. Whether the servers are sharing horror stories about rude guests, Christmas presents or a quick bite to eat; the servers at Texas Roadhouse consider each other family. |